Innovative Strategies: How Service Businesses Can Leverage SR&ED Tax Credits

At G6 Consulting Inc., we’re experts at helping businesses in Canada get money back for their research and development work. We’ve been doing this for over 15 years and have helped lots of businesses in different fields. Here’s some easy strategies your business can use these tax credits to save money:

1. Identifying Qualifying Projects

What Counts as Technological Advancements?

Technological advancements refer to refining or developing technologies in a way that enhances existing technological capabilities. In service industries, this could mean:

  • Developing new software tools or algorithms that perform tasks more efficiently than current solutions.
  • Enhancing the functionality of an existing digital platform to handle more complex tasks or larger datasets.
  • Improving or creating automated systems that streamline operations, such as customer service or logistics.

Identifying Technological Uncertainties

A technological uncertainty exists when an attempt to achieve a technological advancement faces unknown outcomes. These uncertainties can’t be resolved using standard practice and require experimental or analytical work to solve. For service businesses, this could involve:

  • Experimenting with new methods of data encryption that have not been standardized.
  • Trying to integrate different technologies where the outcome is uncertain, such as combining AI with traditional business processes in novel ways.
  • Developing custom solutions for clients when off-the-shelf software cannot meet specific requirements.

Examples of Qualifying Projects

  1. Software Development: Projects aimed at creating new software applications or platforms, or significantly enhancing the functionality of existing software beyond what is commonly available in the market.
  2. Process Innovation: Redesigning or significantly improving a business process that is enabled by technology, such as a new method for managing online transactions or enhancing cybersecurity measures.
  3. Product Development: Creating new technological tools or services that offer solutions not currently available, such as an advanced analytics service for specific industries like healthcare or finance.

2. Documentation and Record Keeping

Documentation serves as evidence that the claimed activities meet the SR&ED criteria. It proves that systematic investigation or search was carried out in an attempt to achieve a technological advancement, and that there were uncertainties involved which required experimentation or analysis to resolve. Here are best practices in documentation:

  • Consistency: Ensure that all documents are dated and signed by relevant personnel. Consistent formatting and terminology help in maintaining clear and organized records.
  • Real-Time Recording: Document processes and findings as they occur. Writing down things as they happen helps us remember everything better and makes sure our records are believable.
  • Electronic and Hard Copies: Utilize both electronic and hard copy formats for redundancy and security. Digital tools can also aid in organizing and retrieving documents efficiently.
  • Confidentiality and Security: Implement security measures to protect sensitive information, especially when dealing with proprietary technologies or client data.

3. Collaborations and Partnerships

Here are best practices for successful partnerships:

  • Clear Objectives and Roles: Define clear objectives for the partnership and the role each entity will play. This makes sure that everyone agrees and understands what the project aims to achieve.
  • Intellectual Property (IP) Agreements: Establish clear agreements regarding IP rights and ownership from the outset to avoid conflicts. Decide how any new IP will be handled, including patents, copyrights, and commercial rights.
  • Regular Communication: Keep talking to each other lots, so everyone knows what’s going on and can fix problems before they get big.
  • Contractual Agreements: Formalize partnerships through written agreements that outline all terms and conditions, including financial obligations, timelines, deliverables, and confidentiality requirements.


4. Staff Training and Development

Here are best practices for R&D-related training:

  • Align Training with R&D Objectives: Ensure that the training provided aligns with the specific needs of your R&D projects. Tailored training that addresses the direct needs of the projects can enhance the relevance and impact of the training.
  • Document Training Activities: Keep detailed records of all training sessions, including the content of the training, the instructor’s details, the date, and the employees who participated. This documentation is crucial for proving the SR&ED eligibility of the training expenses.
  • Evaluate Training Outcomes: Check how well the training programs are working by seeing if employees are doing better at their jobs and helping with R&D projects. Adjust training programs based on these evaluations to maximize their impact.
  • Leverage Expert Trainers: Use qualified trainers who are experts in their fields to ensure high-quality training. This not only makes the training better but also makes your claim for SR&ED more believable.


5. Utilizing External Consultants

Here are best practices for working with external consultants:

  • Select Specialized Consultants: Choose consultants who specialize in SR&ED and have a proven track record in your specific industry. Their experience will be invaluable in addressing industry-specific challenges and opportunities.
  • Clear Communication and Expectations: Establish clear lines of communication and set explicit expectations regarding deliverables, timelines, and confidentiality.
  • Collaborative Relationship: Work closely with your consultants. Their insights are more valuable when they fully understand your projects and business objectives. Having regular meetings and giving updates can help us work together better.
  • Contractual Agreements: Ensure all terms, including fees, services provided, and obligations of both parties, are clearly documented in a contract. This protects your business and sets clear guidelines for the consultancy engagement.

6. Technology Scouting

Here are best practices for effective technology scouting:

  • Structured Approach: Adopt a structured approach to technology scouting by setting clear goals, timelines, and evaluation criteria for assessing new technologies.
  • Cross-Functional Teams: Involve cross-functional teams in the scouting process to ensure diverse perspectives and comprehensive evaluation. This includes R&D, marketing, operations, and finance.
  • Continuous Monitoring: Technology scouting should be an ongoing activity rather than a one-time event. Regular updates and monitoring can help capture dynamic changes in technology landscapes.
  • Integration into R&D Planning: Integrate insights from technology scouting directly into R&D planning and strategy to ensure that new technologies are effectively utilized and aligned with business goals.


7. Iterative Prototyping

Here are some ways to make prototypes better when you keep trying different practices:

  • Integration with R&D Strategy: Ensure that the iterative prototyping process is integrated into the overall R&D strategy and aligned with the business’s technological goals.
  • Efficient Resource Allocation: Plan resource allocation carefully to manage the potentially high costs and time investments in multiple iterations. Prioritize iterations to focus resources on the most critical aspects first.
  • Leverage Technology: Use fancy machines like 3D printers and computer design software to make things faster and cheaper.
  • Document Thoroughly: Maintain comprehensive records of each design iteration, including the rationale for changes, tests conducted, results obtained, and feedback received. This documentation is critical for substantiating SR&ED claims.


8. Focused R&D Units

Here are some of the best practices for managing focused R&D units.

  • Maintain Rigorous Documentation: Document all R&D activities meticulously to support SR&ED claims. This includes recording experiment designs, processes, results, and iterations.
  • Evaluate Performance Regularly: Implement regular reviews and evaluations of the R&D unit’s performance against set objectives and adjust strategies as necessary.
  • Leverage Technology: Utilize advanced technologies and tools to enhance the R&D process, including project management software, collaboration tools, and specialized R&D technologies.

Strengthen Internal and External Collaborations: Foster relationships with other departments, customers, and external partners to enhance the knowledge base and resources available to the R&D unit.


At G6 Consulting Inc., we understand that even incremental improvements or exploratory activities aimed at technological resolutions qualify for SR&ED tax credits. By adopting these strategies, service businesses can not only reap financial rewards through tax incentives but also establish themselves as pioneers of innovation in their respective industries. Trust your SR&ED claim with the best in the business—trust G6 Consulting.

Get your SR&ED done right with G6 Consulting Inc – Canada’s R&D Tax Credit Experts!

G6 Consulting can work with you to build your claim, co-ordinate with your accountant, submit your claim and get you your cheque. No cost until you get paid

Check out our SR&ED overview page to learn more about SR&ED and how to qualify

Contact an Expert for a free no obligation consultation to see if your business can qualify

Check out our SR&ED calculator to get an idea of how big your SR&ED cheque could be

Innovative Strategies: How Service Businesses Can Leverage SR&ED Tax Credits
Innovative Strategies: How Service Businesses Can Leverage SR&ED Tax Credits