17,000 companies across Canada received SRED tax credits from the federal government in 2007. The average tax credit received was over $200,000 per company. This average figure is skewed by large firms which receive massive credits. Nortel, for example, has built up between $1 and $1.4 BILLION of SRED tax credits as of February 2009!
Your company doesn't need scientists, lab workers in white coats, PhDs, or P.Eng's to qualify for R&D tax credits. Federal government statistics show that 98% of credits are awarded for experimental development work (ie not classic R&D work).
If you design new products or process, carry out IT projects, invest to build your stock of proprietary knowlede and best practices, you may qualify for SR&ED credits. Custom IT work qualifies. Failed and abandoned projects qualify!
R&D tax credits are particularly targeted by the government at small business. Tax credit rates are higher for small business. Credits are only refundable for small businesses. (Small business = CCPC, Canadian-controlled private corporation)